Doing things differently with employees…
How to engage employees (and customers) with your company? – This book delivers a blueprint for companies in engaging its employees and customers. It is based on proprietary research as well as Gallup-Studies, that have been ongoing for almost four decades. The basic premise of this book is that disengaged employees hurt their organization (and themselves). And…disengaged employees cannot engage customers! What causes disengagement and what needs to be done to increase engagement in employees and customers are the core learning points in this publication by authors who not only have years of experience in consulting, but also in operational “hands-on” implementation. The book is available in German only. Amazon etc.
Dürndorfer, Nink, Wood